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Tenant Management

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Taking Care Of Your Tenant

Building a good relationship with your tenant helps ensure they will respect and care for your property while living there and may lead to longer tenures which greatly reduces losses from property turn-over. TriStar coordinates the landlord-tenant relationship by setting clear expectations, addressing tenant concerns, and handling evictions when necessary. Finding the right tenant  is important, but maintaining a positive working relationship requires ongoing communication. Our professional property managers will keep lines of communication open and address issues promptly.

What’s Included

Tenant Move-in Orientation

TriStar provides tenant move-in orientation for every tenant we place. Orientations allow us to set clear expectations and avoid issues down the line. We’ll address everything from payment options to who they should contact for maintenance concerns. We will also perform a walkthrough with the tenant and make careful note of the property’s condition.

Online Tenant Portal

We offer an online tenant portal to streamline payment and allow renters to submit maintenance requests online. Within the portal, they can also designate the urgency of their request. For maintenance emergencies, like a leak, we’ll respond promptly to prevent further damage to your property.

Eviction Consulting

At TriStar, we do everything in our power to prevent evictions, starting with thoroughly screening each tenant. If a tenant is found in violation of their lease, however, and the issue cannot be resolved, we will consult with you on your options and coordinate the eviction. We’ll ensure the entire process is handled safely and professionally.

Application Requirements

TriStar conducts thorough tenant screenings before placing anyone in your rental property. In addition to running background checks and calling references, we have strict application requirements. Tenants must meet our minimum credit score and income requirements to prevent late-payment or non-payment issues. We’ll also keep you in compliance with fair housing laws .

Utility Transfer Coordination

Utility transfer coordination can be a time-consuming process. It typically involves notifying several utility companies and creating new payment accounts. We’ll coordinate with your new tenant to ensure the transition is seamless.

Eviction Guarantee

TriStar offers an eviction guarantee, meaning we will pay the eviction filing fees if a tenant we placed violates their lease.  Our screening process for applicants has helped us place countless high-quality tenants, but occasionally, someone who looks good on paper turns out to be a poor fit. When this happens, we will work to minimize the burden on you as a property owner.

Owner Guarantees

When you work with TriStar, you will be consulted on major decisions regarding your tenant and property while we handle the day-to-day responsibilities. In addition, if you lose your tenant due to eviction, we offer a 60-day replacement guarantee. With years of experience in real estate and property management, our team will come alongside you as trusted advisors to help you get the most out of your investment.

Testimonials

  • Tristar has the highest levels of professionalism and excellence as our property management company. We are a military family that has rented our home in Colorado Springs before, Tristar is by far the best company we have worked with. From the start Sharon Black and here team were focused on the making the process easy for us. It is a great feeling to know that your management company is going to take care of your home and provide the highest levels of management. The team provides lots of communication, and wee truly felt that they were always one-two steps ahead, making sire out home was rented, and supporting is as we prepared to move for the military, This is what sets Tristar apart form other companies, Sharon and her team truly case and take pride in providing the highest levels of support. Highly recommend them to anyone for property management!

    Richard C.

  • Sharon and her team have been valuable asset on the success of renting out our property here in Colorado. They are well oiled machine! They have excellent communication skills, prompt responsiveness to concerns or question, great marketing skills, thorough tenant screening, transparent financial records as well as fostering a good relationship with the tenant, All in all good!

    Christina M.

  • In 2021, I had the pleasure of working with Sharon when she was with a different property management company, managing my rental property. Her professionalism, attention to detail, and exceptional communication lest a lasting impression, When Sharon decided to leave and start her own business, Tristar Property Management, I choose to follow her due to a challenging situation with another agent. I reached out to Sharon to inquire if she would take over the management of my rental property, and she was enthusiastic to continue our partnership. Since then, Sharon and her team at Tristar Property Management have consistently gone above and beyond, providing me with pear of mind and exemplary services. I highly recommend Tristar Property Management for their dedication, reliability, and outstanding property management services.

    Kellie M.

  • Sharon is the best property manager I have ever had! I'm son grateful to have her manage my townhouse. She cares about mu property and my goals/concerns as a landlord but she also shows a lot of care for here tenants! She is great at communication and handles any issues that come up extremely efficiently. Also, she has a knack for marketing and connecting the right properties with the right tenants. She was able to file renters for my property in less that 2 weeks. I feel at ease with Tristar Property Management and trust they have the best interest for owners and renters.

    Jessie B.

  • I live at a property managed by Tristar and I have to say they have been awesome. ANY issues big or small that I bring up, they get it taken care of right away. Any property owner that is looking for management company should look no further that Tristar as your property and tenants will be in the best hands possible which gives you much less to worry about.

    Aaron L.

  • We have been renting from Tristar for going on two years now. They are absolutely amazing. When we first moved to Colorado due to the army...we were young, inexperience, and new to renting. Sharon made the process as smooth as possible, and ensured when we arrived we would be moved in ready. They stay on top of maintenance, and are very friendly. I have absolutely no complaints!

    Taylor M.

  • Hands down the most attentive, respectful and kind management company I have rented from.

    Elijah T.

  • We worked with Sharon and it's been great! Very professional, transparent and no nonsense kind of attitude. My wife and I were new renters so she broke everything down for us in a way that was simple and easy to understand.

    Alexander N.

  • Sharon and TriStar Property Management is who I recommend and refer for all property management needs. Proficient, reliable and communicative are just a few of the attributes you will observe when working with Sharon and TriStar Property Management.

    Nicole S.

  • Sharon is the best property manager I have ever had! I'm so grateful to have her manage my townhome. She cares about my property and my goals/concerns as a landlord but she also shows a lot of care for her tenants! She is great at communication and handles any issues that come up extremely efficiently. Also, she has a knack for marketing and connecting the right properties with the right tenants. She was able to find renters for my property in less than 2 weeks. I feel at ease with Tristar Property Management and trust they have the best interest for owners and renters.

    Jessie B.

Get Your Free Rental Assessment

If you’re ready to get started, contact us  today for a free rental assessment . We’ll advise you on pricing your property and steps you can take to increase your property value.