Resident Experience

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Resident Experience

Welcome to TriStar Property Management. We believe that your rental home should be more than just a place to live – it should be a place where you feel comfortable, valued, and well-cared for. Our dedicated team works tirelessly to create an exceptional living experience for all our residents.

Resident Property Management

At TriStar, we understand that responsive, professional property management makes all the difference in your rental experience. Our team is committed to addressing your needs promptly and maintaining your home to the highest standards. From quick maintenance responses to clear communication, we’re here to ensure your satisfaction throughout your tenancy.

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Resident Experience

Resident Benefits

When you choose a TriStar-managed property, you’re choosing peace of mind. Our comprehensive resident benefits package is designed to make your rental experience seamless and enjoyable.

No Junk Fees

We believe in transparency. You’ll only pay a one-time $69 Lease Administration Fee and a monthly $35 Resident Benefits Package fee. No hidden charges or surprise costs – ever.

One Application, Many Rental Options

Save time and effort in your home search. With TriStar, your single application allows you to be considered for multiple properties, making your search more efficient and convenient.

Pet Friendly

We understand that pets are family. Many of our properties welcome your furry companions, and we have clear, fair policies regarding pet ownership. We also accommodate service animals and emotional support animals in accordance with all applicable laws.

Security Deposit Protection

Rest easy knowing your security deposit is professionally managed in compliance with Colorado state law. We maintain transparent policies and fair assessment procedures for move-out inspections.

Online Rent Payments

Enjoy the convenience of our secure online payment portal. Pay your rent anytime, anywhere, and maintain a clear record of all your payments.

Legal Guarantees

Our lease agreements are professionally crafted to protect both resident and property owner rights. You can trust that your tenancy is managed in full compliance with all applicable laws and regulations.

24-Hour Repair Hotline

Maintenance concerns don’t wait for business hours. Our 24/7 repair hotline ensures you can reach us anytime for emergency maintenance needs. Your safety and comfort are our top priorities.

Resident Portal

Access your rental information anytime through our user-friendly resident portal. Submit maintenance requests, view payment history, and communicate with our team all in one convenient location.

Resident Maintenance

TriStar’s proactive maintenance approach keeps your home in excellent condition. From routine inspections to prompt repairs, we ensure your living space is always comfortable and well-maintained.

Response Time Guarantee

We take pride in our quick response times. Maintenance requests are addressed promptly, with clear communication throughout the repair process.

Property Inspections

Regular property inspections help us maintain the quality of your home and address potential issues before they become problems. We’ll always provide proper notice and respect your privacy.

Quality Repairs

All maintenance work is performed by licensed, insured professionals from our trusted vendor network. We ensure repairs are completed correctly the first time.

Utility Concierge Service

Take the hassle out of utility setup. Our optional Utility Concierge Service helps you connect all necessary utilities before move-in, making your transition to your new home smoother.

Resident Experience Reviews

Get Your Free Rental Assessment

If you’re ready to find the perfect tenant for your rental property, contact TriStar Property Management today.  

Resident FAQ

Our Frequently Asked Questions (FAQ) section provides answers to common questions about renting with TriStar Property Management. We encourage you to explore this section for valuable information and helpful resources.

What does a residential Property Manager do?

At TriStar, our Resident Property Managers play a vital role in ensuring a positive and seamless living experience for all our residents. They are the primary point of contact for residents, handling a wide range of responsibilities, including:

• Communicating with residents: Answering questions, addressing concerns, and resolving issues promptly and professionally.

• Processing maintenance requests: Coordinating repairs and maintenance with our network of qualified contractors.

• Enforcing lease agreements: Ensuring compliance with lease terms and addressing any violations.

• Conducting property inspections: Regularly inspecting properties to ensure they are well-maintained and identify any potential issues.

• Building community: Fostering a positive and welcoming community atmosphere within our properties.

Our Resident Property Managers are dedicated to providing exceptional service and ensuring that all our residents feel valued and supported.

How long does an application take to process?

We will select the best qualified candidate from all applications received. We do require each adult (18+) intending to occupy the premises to complete their own application, and please be prepared to pay our application fee of $50 for each adult applying.  If you would like to know if a property already has pending applications, please either e-mail us at info@tristarpropertymgmt.com.

We strive to process all applications as quickly as possible, but this process can take several days. You can help to facilitate this process by responding to our communications quickly and providing requested information, etc.

Can I use the same application for multiple properties?

All applications are run concurrently. We do not process applicants on a first-come-first-serve basis. If you qualify, but a competing applicant is approved over you, we can move your application over to another one of our properties at no additional cost. Please let us know if you are interested in transferring your application to another one of our listings.

What is the residential benefits package?

Please contact us for more info here. 

What is our application criteria?

• 600 or higher credit score

We do not accept co-signers to qualify individuals with credit scores below this standard. Unestablished credit scores are treated as a 600 score. There is no credit score consideration for voucher applicants.

• 2X monthly rent in income

• No evictions in the past 7 years

If you have had an eviction or owe any monies to past landlords in the last 7 years, you do not qualify based on our rental criteria.

• No felony convictions in the last 5 years

If you have had felony convictions in the last 5 years in the categories of violent crime, property crime, sexual crime, or domestic violence you will not be eligible to apply for a rental. At no time will we approve tenants with the following felony convictions: Convictions related to methamphetamine production or distribution. Convictions which require the person to be registered as a sex offender. Convictions related to homicide or stalking. Lesser offenses are handled on a case-by-case basis.

Flags of concern:

Other items taken into consideration may include but are not limited to, bankruptcies, judgements, unpaid utility balances and, dishonest application information.

Pet Restrictions:

Pets may be restricted by:

  • Number of pets
  • Weight of pets
  • Type of pet
  • Breed
  • Age of pet

All pets must be approved by petscreening.com. There is a $25 per pet application fee.  Application may still be declined due to pets, even if the property is marked as accepting pets on the listing.

Please visit the application criteria page here for more information. 

Do you accept Section 8?

Yes, Colorado landlords managing more than 5 rental units must allow Section 8 as an income source.

How do I make a request for repair?

It is our goal to make all necessary repairs to your home as quickly as possible.

Please note that Colorado law, and your lease agreement, define the legal requirements and expectations on who is responsible for repairs in rental properties in Colorado.

•All non-emergency repair requests may be made through your resident portal.

•In the event of an after-business hours maintenance emergency, please call us at (719) 284-2444.

•An emergency request to the above number should only be made if your health or safety is threatened, or damage to the property is being caused.